How to make a complaint
You can contact CORE POWER SOLUTIONS (CPS) LIMITED by telephone, email or in writing. Please provide your name, contact details, the service concerned and a clear description of what has happened.
1. Acknowledgement
We aim to acknowledge a complaint within 3–5 working days and confirm that it is being reviewed.
2. Investigation
We will review relevant records, communications and available information. Where necessary, we may contact you for further details.
3. Resolution
We will aim to resolve complaints as quickly as reasonably possible and explain the outcome clearly. Where a matter requires more time, we will keep you informed.
4. Final response
Where required, we aim to provide a final response within eight weeks of receiving the complaint.
5. Escalation
If you remain dissatisfied, we will explain any further escalation route that applies to the service concerned. Independent ADR information will be added once our relevant membership arrangements are formally approved.